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Ubiytsa I actually began the support ticket on a separate account with VIP (yes, a total scam, but I put more money that I'm willing to admit to towards the account that was compromised), and they didn't ask me anything. I just gave them what I mentioned upthread, and I was given a 1 time password ...
I don't even know HOW my own account got compromised, but I gave my paypal name, last day of purchase of credits, my original email, and my last password I used (h4c|<7r changed my password and got the account flagged and banned). Just that information, they gave me my account back.
Each time I click the download link, the connection to the site "resets" on both Chrome and Firefox. Is something wrong on my end, or is the download link erroring-out for other people? UPDATE: My antivirus is ID'ing it as malicious... what's going on here? https://i.imgur.com/7Wg2kZT.png