My account was stolen and I need help.

Jmania
by Jmania · 4 posts
2 months ago in IMVU Lounge
Posted 2 months ago · Author
I was approached by an admin claiming to be in charge of finalising my account activation after I signed up for AP and age verification. I gave them my email and password and then I was logged out of my account by force. I couldn’t log back in and it even said my email wasn’t registered with IMVU anymore.
Posted 2 months ago
@Jmania


One: Don't ever do that again. Seriously. Even IMVU explicitly tell you never to give your password to anyone, nor will they ask for it. No-one here will either, unless you're using some kind of very specific service. (I don't know of any however, nor would I suggest them.)

Two: Create a new account on a different email to the account that was stolen. Contact IMVU support and tell them exactly what happened, every detail. They'll probably ask you for proof of account ownership like the original email account and a few other personal details like your birthday and such to verify it. If everything on your end is legit and matches, they should be able to re-instate the account over to you with a new password and such.

I know it's possible, nor too difficult to get a stolen account back if you act quickly. Sadly I only know this because an account I'd bought legitimately turned out to be stolen and got taken off me. Though I'm glad the original owner got it back, even if they were an ass about it.
Posted 2 months ago
@Jmania
wait????? who asked for your password? since imvu will never ask for it. they just have access to everything and anything they wont too. so never give that out ever.
imvu will never ask for it just about anything you use if they are and admin they should have a way to access your account without giving it out to them. if they ask for it ask for another to help you since clearly something is fishy there. or just run far way from that chat since something weird is happening

take this as a learning i know i have fell for it a few times but i was like what the heck and didnt learn from the 1st like 5times i gave it out too people. even if they are your friends never give it to them

but if you contact imvu they will ask you to verifying the account if you got credits or used your id at any point they will be able to help you along with know your email.

i know i was locked out of mine and i called them and they helped me get it back by asking question about my id and what i have bought along with my card information added in there
good luck but hope this is a learning lesion for you and many other that might come across this post.
Posted 2 months ago
If your IMVU account has been h4c|<7d, it’s important to act quickly to secure your account and recover it. Here’s a step-by-step guide to help you regain access:

1. Go to the IMVU Login Page
Open your web browser and go to the IMVU login page.
2. Click “Forgot Password?”
On the login screen, click the “Forgot Password?” link. This will allow you to reset your password.
3. Enter Your Email Address
Enter the email address associated with your IMVU account in the provided field. IMVU will send a password reset link to that email.
4. Check Your Email
Go to your email inbox and look for an email from IMVU. Check your spam/junk folder if you don't see it in your main inbox.
Click on the reset link in the email to create a new password.
5. Set a New, Strong Password
Choose a strong, unique password that you haven’t used before. Avoid using easily guessable passwords (like “password123” or your name). A good password should have a mix of uppercase and lowercase letters, numbers, and symbols.
6. Secure Your Account
After resetting your password, go to the Security Settings in your account and make sure to enable any two-factor authentication (if available) or additional security measures to protect your account in the future.
7. Contact IMVU Support (If You Can't Access Your Email or Account)
If you’re unable to access your account via email or the reset process doesn’t work, you’ll need to contact IMVU customer support directly.
Visit the IMVU Support Page and select "Account Issues" and then choose "h4c|<7d Account".
You may need to provide details to prove ownership of your account (like the last payment method used or your account’s username, or any other relevant details).
8. Monitor Your Account
Once you regain access to your account, check for any unauthorized transactions or changes to your profile.
If you notice any, immediately report them to IMVU support.
9. Update Your Email and Password Security
Ensure that the email linked to your IMVU account is secure by updating the email password and enabling two-factor authentication for added protection.
Tips to Protect Your Account in the Future:
Always use a strong, unique password for each online account.
Enable two-factor authentication if IMVU offers it.
Be cautious of phishing scams or suspicious links that could compromise your account.
Good luck, and I hope you regain control of your account soon!

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