Don Von Free Credits wrote:Tell them:
"I never bought anything for $15. What is the $15 for?"
They told me that : Hi MystereBeaugoss,
Thank you for contacting IMVU!
I' m so sorry for what happened. I'll be willing to help you out the best that I can. Let me assist you in addressing your concern.
Please remember to never share your password with anyone. Not only is it a violation of our Terms of Service, but doing so could result in your account being lost permanently. IMVU Staff will never ask for you password. Do not be fooled by scammers who ask for your password on our site or in chat.
Scammers may also claim to be IMVU Staff in chat or in messages and direct you to an off-site link to capture your login information. Always be careful clicking on links in messages or chat. If someone seems like a scammer while you are chatting, please click on their avatar and then select the Safety icon. From there, you can report the chat and IMVU will take the appropriate action.
I have fully reviewed our records to verify what happened to your account. I found out that your account was banned due to charge backs amounting to $15.
We received a dispute notification from PayPal, one of our third party payment processors for your purchases. Below is a list of the disputed transaction/s:
ORDER ID : 327977883
The amount of charge backs would be $5. On top of that, you will need to pay for the transaction fees of $10.
To get your account re-activated, please settle these fees through PayPal by sending it to
sales@imvu.com. Please reply to this ticket with the unique transaction ID once the payment has been completed.
You may also send us a money order along with your avatar name and email address to
IMVU, Inc.
Attn: Fraud Department
PO Box 390012
Mountain View, CA 94039