IMVU Disabled Me, Without email or any reaason

amrigolek
by amrigolek · 16 posts
10 years ago in Help & Support
Posted 10 years ago · Author
Hi,

Anyone can help me ? my ava got disabled, but theres no email or any reason why im disabled. how to get my ava back ? please help me. i never do wrong
Posted 10 years ago
So let me get this straight, you didn't get a single email or any sort of message from IMVU, you just went to log in one day and were disabled?

You didn't use any h4c|<7d clients, submit any ufi items or otherwise do anything that breaks the TOS?
Posted 10 years ago · Author
D.M wrote:
So let me get this straight, you didn't get a single email or any sort of message from IMVU, you just went to log in one day and were disabled?

You didn't use any h4c|<7d clients, submit any ufi items or otherwise do anything that breaks the TOS?


Yes, but I use one another id i buy, 1 or almost to 2 years ago, and a few days ago i transferrd pended credit there to my main id but i very rarely open my second id. and in the email said,
We recently discovered that your IMVU account was linked to other accounts that may have misused our partner offer system in order to obtain IMVU credits for free.


for info My main ava is *** & my second id is ****, idk why my id is linked to other account for obtain credits for free ? my pended credit enough for me and sometimes i sell my credit to imvu registered reseller like Anshex. the last time i sell credit maybe a month ago or more to anshex.

Please help me.
Posted 10 years ago · Author
Don Von Free Credits wrote:
Did you file an IMVU help ticket telling them that you do not use partner offers?
not yet telling that, but thank's i'll try to telling that to them. :) because i do not use partner offers.
Posted 10 years ago
amrigolek wrote:
Don Von Free Credits wrote:
Did you file an IMVU help ticket telling them that you do not use partner offers?
not yet telling that, but thank's i'll try to telling that to them. :) because i do not use partner offers.


Let us know how it goes.
Posted 10 years ago · Author
I think I'll Give up :(

Hello ***,

Thank you for contacting IMVU.

As much as we want to help you with this, we can no longer activate your account. Please understand that we rely to our Terms of Service. If a user violated our Terms of Service we need to take a necessary action. We cannot provide additional information about this action. Please know that your account underwent thorough research before we reached this verdict. This decision is final and cannot be appealed.

Sincerely,

Eunice
Customer Care and Education
IMVU,Inc.


I said i do not use partner offers and they can check it where my credit come from, but they stil think im guilty. thats weird :( they disabled me cause earning free credit from partners offer that i dont use it. its crazy :(
Posted 10 years ago
Did you get credits from anywhere? I find it odd that they would claim you abused a partner offer out of nowhere. There would have to be at least something that hinted at it.
Posted 10 years ago · Author
D.M wrote:
Did you get credits from anywhere? I find it odd that they would claim you abused a partner offer out of nowhere. There would have to be at least something that hinted at it.


No, I get credit from my pended credit with selling my product. and I always refuse receiving credit from all my friend cause my credit its enough for me. for info first time i get reply like this.

Hello ***,

Thank you for contacting IMVU.

We're sorry for any inconvenience this may have caused you. Upon checking on your account, our record shows that you have been permanently disabled due to your association with a ring of users who have abused the use of our managed partner offers for the purpose of earning credits.

We do feel your eagerness in getting your account back. However, due to the severity of your violation, we regret to inform you that your account can no longer be reactivated and this decision cannot be appealed.

Please take time to read our Terms Of Service and be informed.

http://www.imvu.com/catalog/web_info.ph ... of_service

Thank you for your cooperation.

Should you have any other concerns, feel free to search our improved Knowledge Base to find answers to most of your important IMVU questions. Just go to http://www.imvu.com/help or click on the Help link located on the upper-right corner of the IMVU webpage and 3D chat client. For anything else, please don’t hesitate to contact us again.


Sincerely,

Eunice
Customer Care and Education
IMVU,Inc.


The Second reply

Hello ***,

Thank you for contacting IMVU.

As much as we want to help you with this, we can no longer activate your account. Please understand that we rely to our Terms of Service. If a user violated our Terms of Service we need to take a necessary action. We cannot provide additional information about this action. Please know that your account underwent thorough research before we reached this verdict. This decision is final and cannot be appealed.

Should you have any questions or concerns, feel free to contact us again. We�d be glad to be of service. Or, you may check out our Knowledge Base to find answers to our most common questions. Just click Help anywhere at http://www.imvu.com or in the IMVU 3D Chat window.


Sincerely,

Eunice
Customer Care and Education
IMVU,Inc.


and my post before the last time reply. can anyone help me ? :(

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